be998's Privacy Policy

1 Introduction & Scope

be998 ("Platform", "we", "us") is an online gaming service operated for users in Bangladesh. This Privacy Policy ("Policy") provides a detailed description of how your personal information is collected, processed, stored, and protected when you use the be998 website and related services.

By visiting this website or registering with be998, you are considered to have read, understood, and agreed to the terms of this Privacy Policy. This Policy is an integral part of be998's Terms and Conditions.

This Policy applies only to individuals aged 21 or older. We do not knowingly collect information from minors.

2 What Information We Collect

be998 collects various types of information to operate its services properly and provide users with the best experience.

2.1 Information You Provide Directly

• Full name and date of birth
• Email address and contact details
• Residential address
• Identity document information (national ID card, passport, or other government-issued documents)
• Financial transaction details (deposit and withdrawal records)

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type and version
• Operating system information
• Page visits, session duration, and navigation patterns
• Information collected through cookies and similar tracking technologies

2.3 Payment-Related Information

Relevant payment information is collected during transactions via bKash, Nagad, Rocket, Upay, and bank transfer. However, complete payment details are never stored on our servers — they are handled securely by the respective payment service providers.

3 Purpose of Using Your Information

be998 uses your information for the following legitimate purposes:

3.1 Account Management

Your information is used to create, verify, and maintain your account. The identity verification (KYC) process is an essential part of ensuring the security of the platform.

3.2 Service Delivery & Improvement

Information is needed to properly operate gaming services, live casino, slots, and sports betting features. We analyze usage patterns to improve the user experience.

3.3 Financial Transaction Processing

Information is used to process deposits and withdrawals, distribute bonuses correctly (such as a 100% welcome bonus up to ৳8,000), and maintain wagering records.

3.4 Fraud Prevention & Security

Information is analyzed to prevent unauthorized access, fraud, money laundering, and other illegal activities. This is essential for protecting the interests of all users.

3.5 Communication & Support

be998's 24/7 support team uses your information to contact you and resolve your issues. Information is also used for important policy change notifications or account-related alerts.

3.6 Responsible Gaming

Usage information is monitored to identify problematic gaming behavior and provide assistance when needed. This is an important part of the responsible gaming policy.

4 Sharing & Disclosure of Information

be998 never sells or rents your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Limited information is shared on a functional basis with payment processors (bKash, Nagad, Rocket, Upay, banks), game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, etc.), and technology infrastructure service providers. These partners may only use the information for specified purposes and are required to comply with our privacy standards.

4.2 Legal Requirements

Information may be disclosed where necessary to comply with court orders, investigations by regulatory authorities, or legal obligations. In such cases, we disclose only the minimum information required.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may form part of the transferred assets. We will notify users in advance in such circumstances.

5 Cookie Policy

The be998 website uses cookies and similar technologies. Cookies are small text files stored in your browser.

5.1 Essential Cookies

These are necessary for the basic functionality of the site — maintaining login sessions, security verification, and remembering your preferences. The service cannot function properly without these cookies.

5.2 Analytics Cookies

These cookies are used to understand how users interact with the site. This helps us improve our services. The data is generally aggregated and anonymized.

5.3 Cookie Controls

You can disable cookies by changing your browser settings. However, disabling certain cookies may prevent some parts of the service from functioning properly.

6 Data Retention & Security

be998 has implemented industry-standard technical and administrative measures to protect your personal information.

6.1 Encryption & Protection

• SSL (Secure Socket Layer) encryption — all data transfers are secured
• Encryption at the server and database level
• Firewalls and security systems to prevent unauthorized access
• Regular security audits and vulnerability assessments

6.2 Data Retention Period

Information is retained for the entire period your account is active and for as long as necessary after account closure to meet legal obligations. Financial transaction records are kept for the legally required period.

6.3 Response to Data Breaches

If a security breach occurs, we will promptly notify affected users and take the necessary steps to minimize harm.

7 International Data Transfers

Because be998 uses international technology infrastructure, your information may be stored or processed outside Bangladesh. For such transfers, we ensure that the receiving party maintains adequate data protection standards.

Countries to which data is transferred may not have protections equivalent to those in Bangladesh. However, we always ensure contractual and technical safeguards are in place.

8 Your Rights

be998 provides its users with the following rights over their personal information:

8.1 Right to Access

You can find out what information we hold about you, why we hold it, and how it is being used. Contact our support team for this.

8.2 Right to Rectification

You may request correction of inaccurate or incomplete information in your account. Additional verification may be required for changes to identity document information.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained to meet legal obligations, prevent fraud, or for security purposes.

8.4 Right to Restrict Processing

In some cases you may ask us to limit how we process your information — for example, if the accuracy of the information is disputed or if processing is unlawful.

8.5 Right to Data Portability

You may request your information in a structured, commonly usable format.

8.6 How to Exercise Your Rights

Contact the be998 support team to exercise any of these rights. We generally process requests within a reasonable timeframe. Additional information may be requested to verify your identity.

9 Child Protection

be998 strictly prohibits access by anyone under the age of 21. We do not knowingly collect information from minors. If we become aware that information from a minor has been collected, we will immediately delete that information and close the account.

If a parent or guardian believes their minor child has created an account on be998, please contact our support team immediately.

10 Third-Party Websites & Services

be998's services may include connections to third-party game providers and payment gateways. These third parties have their own privacy policies and may collect information independently. be998 is not responsible for the information collection or use practices of these third parties.

We recommend reading the privacy policy of any third-party service before using it.

11 Marketing & Communications

be998 may send you promotional messages, bonus offers, and updates based on your consent. Each marketing message will include an option to unsubscribe.

Important account-related messages (security alerts, transaction confirmations, policy changes) will still be sent even if you unsubscribe, as these are an essential part of the service.

12 Policy Changes

be998 reserves the right to update this Privacy Policy at any time. For significant changes, we will post a notice on the website or notify you at your registered email address. Continued use of the platform after changes are made will be considered acceptance of the updated policy.

The most recently effective version of this Policy will always be available on this page. The date of any changes will be noted at the top of the page.

13 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact the be998 support team. Our 24/7 live chat and email support are available in Bengali and English.